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OTRS Survey Export

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A while ago I noticed someone in the OTRS community wrote a very simple but nice and useful plugin that allows you to export survey results to CSV files. I fixed some small issues with it with a pull request, about nine months ago. Last week someone contacted me because he upgraded his OTRS system […]

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What Operating System should I choose for deploying OTRS?

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Many times I heard the question what OS would be best to install or setup OTRS on. In this post I’ll give an answer. Choose what fits you best Typically, the answer is simple: it should be the operating system you (or your organization) is most comfortable with. If your organization is full of debian-lovers, […]

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Vagrant base image for CentOS 6.5

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Vagrant is a very nice system for automating and standardizing your development environments. The standard documentation is geared towards Ubuntu but at $work we standardize on CentOS and RHEL 6. I created a base image for Vagrant based on CentOS 6.5 Minimal Install. Features: Default vagrant ‘insecure’ key root password is ‘vagrant Added EPEL repository […]