Category: OTRS

  • Using an SSL certificate with OTRS

    Reasons for using HTTPS with OTRS … well really, there is NO reason NOT to. When you’re NOT using HTTPS you’re exposing your password in plain text when logging in. Even if you’d be only using OTRS on your corporate network, can you trust everything and everyone on your network? You’re having data about your […]

  • Using strong password hashing with OTRS

    In the last years we saw several cases of websites getting hacked and having the passwords of their users leaked. This happened for instance at LinkedIn in 2012. The user passwords were not stored in the database in plain text but hashed with SHA-1 and this algorithm is pretty weak nowadays meaning if a hacker […]

  • Sorting mail using SpamAssassin in OTRS

    Fighting spam is more difficult than ever and many people let other parties handle their spam filtering. This is just one of the reasons products like Office365 and Google Apps for Work have become so successful. After all, there is not much glamor in running your own mail server. If you run your own mail […]

  • How to install OTRS 4 on CentOS 7

    In this post I’m going to walk you through installing OTRS 4 on CentOS 7. The procedure will be very similar for Red Hat Enterprise Linux (RHEL) version 7 as this is binary compatible. Please note that there are some differences between CentOS 6 and CentOS 7: it now ships with systemd and with firewalld […]

  • OTRS Survey Export

    A while ago I noticed someone in the OTRS community wrote a very simple but nice and useful plugin that allows you to export survey results to CSV files. I fixed some small issues with it with a pull request, about nine months ago. Last week someone contacted me because he upgraded his OTRS system […]

  • What Operating System should I choose for deploying OTRS?

    Many times I heard the question what OS would be best to install or setup OTRS on. In this post I’ll give an answer. Choose what fits you best Typically, the answer is simple: it should be the operating system you (or your organization) is most comfortable with. If your organization is full of debian-lovers, […]

  • No mod_perl in RHEL 7 and CentOS 7

    I was reading up on the documentation for the newly released RHEL 7 beta the other night. The section Removed Packages showed that RHEL 7 no longer includes mod_perl as it is ‘Incompatible with HTTP 2.4‘ and mod_fcgid is recommended as its replacement. With ‘HTTP 2.4‘ the Red Hat folks actually mean the Apache Webserver […]